The Mary Graydon Student Center Information Desk serves as the central Lost & Found location for items misplaced in the building.

Where to Check

Visit the MGSC Information Desk (1st floor, near the entrance) during business hours or call 202-885-3387 to inquire about lost items.

What We Accept

• Wallets, purses, IDs
• Phones, laptops, tablets, headphones
• Keys
• Backpacks and bags
• Clothing and water bottles
• Other personal items left in MGSC

Important Notes

• AU One Cards: All lost AU ID cards are turned in to the One Card & Dining Office daily.
• WMATA U-Pass cards: Lost U-Pass cards are turned into the Parking & Traffic Services Office.
• High-value items (wallets, electronics, credit cards, etc.) are immediately transferred to the American University Police Department (AUPD) for safekeeping.
• Items of lesser value (clothing, water bottles, school supplies, etc.) are stored at the MGSC Information Desk until the end of the semester.

How to Claim an Item

• Visit the Information Desk and describe your item in detail.
• Bring a valid photo ID (AU ID or government-issued ID).
• Staff will release the item if ownership can be confirmed.

Unclaimed Items

Unclaimed items are donated at the end of each semester to AU Zero Waste or local charitable organizations.

Report a Lost Item Online

If you’ve lost something, please inquire by sending an email to mgsc@american.edu. Staff will contact you if your item is found.

Disclaimer

MSGC maintains a charitable lost and found located at the 1^st floor Information Desk. However, it is important to note that at no point can MSGC assume responsibility for items turned into the lost and found.

If you have lost an item, please inquire at the Information Desk or fill out the inquiry form (found here – link). Unclaimed low-value items are held for a semester. After the last day of classes, any unclaimed items are donated accordingly.

High value items are taken by Public Safety. Other items are subject to disposal. American University IDs are taken to the One Card Office. Food and drink are promptly discarded.

MGSC staff may ask users for their ID card or other identifying information to verify ownership.

Mark your personal belongings with identifying information so that the University can contact you about items in the lost and found. If you think you have lost something, contact the front desk of MGSC (202-885-3387) or Public Safety (202-885-2527) immediately to ensure that any of your items in the lost and found can be returned to you.