Dear AU Colleagues,

We want to remind you of the following changes to Mail Services’ procedures and policies, designed to ensure efficient handling and delivery of your mail.   

Faculty and Staff Outbound Mail Items 
For greater convenience, centralized drop boxes have been installed across campus for outbound mail pickups. Items also can be dropped off directly to Mail and Package Services in Letts Hall Lower Level. Outgoing items are no longer collected from individual departments unless mail or packages are ready at the time of delivery of your incoming items. 

What to Drop Off: 

• Mail to be metered 
• Prepaid mail 
• Interoffice envelopes 
• FedEx Packages 
• Other outgoing items 

Where to Drop:
Drop boxes are conveniently located in multiple buildings across campus. Please use the designated drop box nearest to you. Boxes are located on the first floor with signage that says “Mail Drop Off” at the following locations: 

• Mary Graydon Student Center 
• Battelle - Tompkins
• Spring Valley Building
• 3201 New Mexico Ave 
• Kerwin Building 

Pick-up Time:
Contents will be collected daily at 3 p.m. Items placed after 3 p.m. will be processed the following business day. 

Outgoing Mail Process for University Chargeback 

• The University Chargeback form can be accessed from the Mail Services website or directly here.  
  • Authentication with your AU credentials is required to access the Service Now Form. 
  • The form is only available to AU Faculty and Staff. 

• Instructions to complete the form:  
  • Change any work tags as needed.  
  • Choose appropriate shipping method, additional services, and postage type. 
  • Submit form (your name, email, and department are prepopulated)  
  • Print form and include with corresponding outgoing mail. 
  • Package and Mail Addressing Standards 

To ensure timely delivery of mail and packages, please adhere to the AU package and mail addressing standards:   

University ID 
Name 
Building and Room Number 
4400 Massachusetts Avenue, NW 
Washington, DC 20016

The above apply to all departmental deliveries, including for departments at the Spring Valley, New Mexico Avenue, Wisconsin Avenue, and Connecticut Avenue buildings.

Thank you for your cooperation in helping streamline our mail services. Please reach out to Siraaj Abdullah at Mail Services with any questions. 

Mail Services