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Communication October 21, 2025

Dear AU Community, 

We are writing to let you know that we have resolved the technical issues we experienced yesterday with the Grubhub campus system. These issues were caused by yesterday’s Amazon Web Services (AWS) outage. Mobile order via the Grubhub app, walk up kiosks, and cash register operations are all functioning normally now. If you experience any difficulties with the Grubhub app, please refresh the app by completely closing and reopening it.   

We appreciate your patience as we worked with our vendor partners to resolve this. If you have any questions, please reach out to us at mealplans@american.edu

Thank you, 

The AU Kitchen Team